That's So Annoying - An Etiquette Expert's Take On The World's Most Irritating Habits And What To ,, That's So Annoying - An Etiquette Expert's Take On The World's Most Irritating Habits And What To ,,
The first etiquette book ever to look at what really annoys us and why, and what to do about it! Here are hundreds and hundreds of real people’s most common complaints and the proper responses to them. Written by an eminent etiquette expert, it is a guide to how to behave well and, more importantly, how to respond to bad behavior.


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Official Business Etiquette Expert - Cynthia Lett


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Silver Spring, Maryland USA
etiquettepro@gmail.com
Phone: 301-946-8208
Web Site: http://www.lettgroup.com

Respected worldwide as one of the top mavens of proper etiquette and international protocol, Cynthia Lett is one of the few Certified Etiquette Professionals (CEP) and Certified Protocol Professionals (CPP) earned by examination through the International Society of Protocol & Etiquette Professionals (www.ispep.org).

Ms. Lett has been the principal of The Lett Group since 1983 as a trainer in Business & Social Etiquette, Business & Social Entertaining, International Protocol and Executive Communications Skills. She has been a program speaker and coach around the world - teaching and advising on these subjects. Currently she consults with major international corporations, leading universities and eleven governments. As former Chief of Protocol for MCI Telecommunications Corporation, she has taught the course for Business Protocol at The Elliott School of International Affairs, The George Washington University for eight years. She also offers private and corporate consultation and programs on the power skills necessary to compete in the international business arena. She has trained 142 professional etiquette teachers worldwide.

Ms. Lett maintains a blog covering these subjects on her main website, www.lettgroup.com. Her popular tele-seminar series – The Savvy Professional -covers advanced topics of proper etiquette. Her book, That’s So Annoying! – An Etiquette Expert’s Take on the World’s Most Irritating Habits and What To Do About Them (Skyhorse Publishing) was released July 27, 2009. Mission Possible with Brian Tracy and Stephen R. Covey (Inscape Publishing) was released in 2006. A new book, Credibility in the Courtroom: How Your Etiquette and Image Can Sabotage Your Case will be released in the Fall of 2011.

Professionally, Ms. Lett is the founder of and serves as Executive Director of the International Society of Protocol & Etiquette Professionals headquartered in Washington, DC. She is an active member of the National Speakers Association, American Society for Training and Development; Women Business Owners; Professional Convention Management Association; and past member of the American Society of Association Executives; Foundation for International Meetings (Board of Governors 1986-1987) and Meeting Professionals International.

The Lett Group was awarded Best of Business in the Business Training category for 2010 by the Small Business Commerce Association. She was elected into Who's Who of American Women; Who's Who of Advertising Executives; 2000 Notable American Women; Who's Who of the World's Women; Who's Who of U.S. Executives and Who's Who of the World. She has been featured and quoted in publications such as New York Times, Washington Post, Washington Times, Crane’s Business, Successful Meetings, Meetings and Conventions, Meeting News, Business Travel News, Washington Business Journal, Wall Street Journal, The Robb Report, Entrepreneur Magazine, The Harvard Business Review, Ohio Business Review, Training and Development Journal, CIO Magazine and others. She has extensive on-air experience including PBS, Fox News, MSNBC, CNN, Fox Business, Fine Living and Retirement Living, XM Satellite Radio, and numerous radio programs.